Refund policy

Effective Date: 08/31/25

General Policy

At Fireball 3D, each item is custom-made or hand-produced in small batches. Because of this, we do not accept returns for refunds. However, we do allow exchanges in certain limited cases.

Exchanges (U.S. Customers)

• Exchanges are only considered for defective or damaged items.
• Customers must contact us within 14 days of receiving their order to request an exchange.
• Requests must be approved by us in writing before returning the item. Unauthorized returns will not be accepted.
• Customers are responsible for all return shipping costs.
• Once inspected and approved, we will send a replacement item of the same type.

Exchanges (International Customers)

• Due to the high cost of international shipping, we generally cannot accept returns or exchanges for orders shipped outside the U.S.
• The only exception is defective or damaged items, which must be reported within 14 days of delivery.
• Customers outside the U.S. are also responsible for all return shipping costs.

Non-Returnable Items

• Custom-made, made-to-order, or personalized items.
• Items returned without prior approval.
• Normal wear and tear or damage caused by misuse.

How to Request an Exchange

To request an exchange, please contact us at returns@fireball3d.com with:

• Your order number
• A description of the issue
• Photos of the item (if defective/damaged)

We’ll review your request and let you know the next steps.